Frequently Asked Questions

Placing an order is easy:

• Browse our products and add items to your cart
• Click on the cart icon to review your items
• Click "Proceed to Checkout"
• Enter your shipping address and contact information
• Select Cash on Delivery as your payment method
• Review and confirm your order

You'll receive an order confirmation email with your order details and tracking information.

You can track your order in several ways:

• My Account: Log in to your account and visit the "My Orders" section
• Email Updates: You'll receive email notifications at each stage of delivery
• Contact Us: Reach out to our customer support with your order number

You can modify or cancel your order only if it hasn't been shipped yet. To make changes:

• Contact our customer support immediately
• Provide your order number and the changes you want
• We'll confirm if the modification is possible

Once an order has been shipped, you cannot cancel it. You may return the product after delivery as per our return policy.

We apologize for any inconvenience. Please follow these steps:

• Take photos of the damaged/wrong product and packaging
• Contact us within 48 hours of delivery
• We'll arrange a free return pickup
• You'll receive a replacement or full refund

Our shipping charges are as follows:

• Free Shipping: On orders above ₹999
• Standard Shipping: ₹49 for orders below ₹999
• Express Shipping: Additional ₹99 for priority delivery

Some remote areas may have additional delivery charges which will be shown at checkout.

Delivery times depend on your location:

• Metro Cities: 2-4 business days
• Tier 2 Cities: 4-6 business days
• Other Areas: 6-10 business days

Delivery times may vary during sales, festivals, or unforeseen circumstances.

We deliver across India to most PIN codes. To check if we deliver to your area:

• Enter your PIN code on the product page
• Check serviceability at checkout
• Contact our support team

Some remote areas may have limited delivery options.

We offer a 7-day return policy on most products. To be eligible for return:

• Product must be in original, unused condition
• Original packaging with all accessories must be included
• Invoice must be provided
• Return request must be raised within 7 days of delivery

Some products like software and opened consumables are non-returnable.

To initiate a return:

• Log in to your account
• Go to "My Orders" and select the order
• Click "Return Item" and select the reason
• Schedule a pickup or choose self-ship option

Our team will verify the return and process your refund within 7-10 business days.

Refund timelines:

• Inspection: 1-2 business days after we receive the return
• Refund Processing: 3-5 business days after approval
• Bank Credit: Additional 2-7 business days depending on your bank

For COD orders, refunds are processed via bank transfer. You'll need to provide your bank details.

We currently accept Cash on Delivery (COD) as our primary payment method. Pay when your order arrives at your doorstep!

This gives you complete peace of mind as you only pay after receiving and checking your product.

COD is available for:

• Most serviceable PIN codes
• Orders up to ₹50,000

For high-value orders above ₹50,000, please contact our support team for alternative options.

No, the full order amount (including shipping charges) must be paid at the time of delivery. Please keep the exact amount ready if possible, as our delivery partners may have limited change.

To claim warranty:

• Keep your invoice safe - it's required for warranty claims
• Contact our support team or the manufacturer's service center
• Describe the issue and provide product details
• Follow the instructions for service/replacement

Covered:

• Manufacturing defects
• Hardware malfunctions under normal use
• Component failures not caused by user

Not Covered:

• Physical damage or accidents
• Water damage
• Unauthorized modifications or repairs
• Normal wear and tear

Creating an account is simple:

• Click "Sign Up" at the top of the page
• Enter your name, email, phone number, and password
• Verify your phone number
• Start shopping!

Having an account lets you track orders, save addresses, manage wishlists, and more.

To reset your password:

• Click "Login" and then "Forgot Password"
• Enter your registered mobile number
• Verify your identity
• Set a new password

If you face any issues, contact our support team.

To update your information:

• Log in to your account
• Go to "My Account" from the menu
• Select "Profile" to update personal details
• Select "Addresses" to manage delivery addresses
• Select "Change Password" to update your password

To request account deletion, please contact our support team. Note that:

• Order history will be retained for legal purposes
• Any pending orders must be completed or cancelled first
• Wishlist and saved items will be permanently deleted